Refund & Return Policy

At KC Mart (Khariar Computer Service), customer satisfaction is our top priority. We make every effort to ensure that the products and services you purchase from us are of the highest quality. However, if you face any issues, we are here to help with our transparent Refund & Return Policy.

1. Eligibility for Returns

You may request a return or replacement if:

• The product delivered is defective, damaged, or not working properly.

• You received a product different from what you ordered.

• The product is not as described on our Website.

⚠️ Returns are not accepted if:

• The product is damaged due to misuse, mishandling, or improper installation by the customer.

• The product is used, tampered with, or missing original packaging/accessories.

• The return request is made after 7 days of delivery.

2. Return Process

• To initiate a return, please contact us at info@kcmart.co.in or call +91 7978 538 001 within 7 days of delivery.

• Provide order details, invoice copy, and reason for return.

• Our support team will guide you through the return process.

3. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 working days.

• In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer.

4. Replacements & Exchanges

• If the product is eligible, you can choose to receive a replacement instead of a refund.

• Replacement is subject to stock availability.

• If a replacement is not available, a full refund will be issued.

5. Shipping Costs

• If the return is due to a defective or wrong product, KC Mart will bear the return shipping charges.

• If the return is due to any other reason (e.g., change of mind), the customer will bear the shipping cost.

6. Warranty Claims

• Products covered under manufacturer warranty must be claimed directly from the authorized service center.

• KC Mart will assist in guiding you to the right service channels but is not responsible for warranty approval or rejection.

7. Contact Us

For any queries regarding refunds, returns, or exchanges, reach out to us at:

📧 Email: info@kcmart.co.in
📞 Phone: +91 7978 538 001
📍 Address: College Road, Infront of Shiv Temple, Khariar, 766107, Nuapada

✅ KC Mart – Hassle-Free Returns & Reliable Service.